Get a step ahead of your competitors by creating an unbeatable customer experience with a self-service portal that benefits both you and your clients. 

What Is A Self-Service Portal?

A self-service portal is an online area where your customers can come to find resources and information about your business. There, they’ll be able to find answers to their questions, resolve any problems, or connect with a member of your customer service team. If you provide a service, customers can also use the portal to request a job or service automatically. 

Features Of A Self-Service Portal

A self-service portal is only as good as the features it offers. If you want to wow your customers with an easy-to-use system that helps them resolve their issues quickly, make sure your self-service portal includes:

• 24/7 availability
• Live chat
• Easy to use
• Updates with real-time data
• Provides digital invoices
• Ability to schedule services or place orders
• Frequently asked questions
• Smooth transitions to real-time support 

Why Do Some People Like To Use Self-Service Technology?

Using self-service technology is beneficial to both customers and companies. Customers feel more in control when they can manually place their orders or request services. If your self-service portal is easy to use, customers will also prefer using that to resolve their issues instead of waiting on hold to talk to a real person. 

Companies like using self-service technology because it reduces administrative burden. If customers are automatically processing orders themselves and finding answers to their questions online, that’s time saved for your business. Improved customer satisfaction is also something companies are seeking when they employ self-service technology. 

Key Benefits Of A Self-Service Portal

A self-service portal will benefit your business by freeing up time for your employees and improving client happiness. Here are some other key benefits of a self-service portal:

• Stay Connected With Clients. Even when your offices are closed and you’re away from your desk, your clients can still connect with your business anytime, day or night, through a self-service portal. 

• Customer Education. The more your clients know about your business, the less work you have to teach them. A comprehensive, easy-to-use self-service portal will allow customers to learn about your business on their own time without creating extra work for your staff.

• Increased Web Traffic. Your self-service portal is hosted on our company’s website. That means that every time someone visits your portal, they’re also creating web traffic to your site. They may even stay around to explore the rest of your website, further driving customer engagement and site visits. 

• Personalized Assistance: If your clients need a login to access portions of your self-service portal, you’ll be able to provide them with even better services tailored to their needs. 

• Simplified Customer Support: By removing manual ticketing, support tracking, and client response, a self-service portal will simplify your entire customer support process. 

Discuss Your Project With Us 

Not all customer self-service portals are created equally, and none of the mass market ones are created solely for your business. At DHx software, we do things differently by creating a personalized customer portal for your company. We have years of experience developing customized software solutions for small and mid-sized businesses in Phoenix that drive efficiency and change. 

If you want to provide top-notch customer service while gaining a competitive edge, schedule a call with a member of our team today to talk about the benefits of a self-service portal for your business.