Warren Buffett is regarded as the most successful investors of all times. Key to his success has been his methodical way of finding companies with significant value and great growth potential. One of the main tenants in his value assessment is finding businesses with a meaningful competitive moat around them. It's a great example of microlearning.
Great companies know that having streamlined and measurable processes improves customer retention, shortens sales cycles, decreases cost of service and support, and produces a valuable brand. Effective training for your employees, vendors and customers can be a significant component of your competitive advantage and your strategic business moat.
Here is an example of a “out of the box” thinking and approach to improving business results through a creative and inexpensive training initiative.
A customer in the construction market is using an online digital learning experience to provide team members in the field with short microlearning sessions reminding field professionals of how to do certain functions in specific ways. These methods are considered proprietary to our customer, so distribution in a safe and secure way is important as well.
The benefit to the business is an increase in job quality. It has reduced the number of calls to supervisors. It has reduced the number of trips a field professional needs to revisit the site and it has produced higher level output per person along with improved customer satisfaction.
This is an example of how great companies are using training to produce better results and build their competitive advantages and their strategic moats.
We’d love to hear how you have successfully used digital learning in new and innovative ways. Send us a note at digitallearning@dhxsoftware.com.
If you’d like to talk to us about how you can leverage training to produce better business results, please schedule a time to chat: