Building business value does not come by accident and the best companies know it. Business value comes from delivering products and services better than your competition through effective process, good profit margins and lower cost of operations.

Great companies know that having good products and services with well honed processes are not enough. They know that their teams need to be well trained on their programs, their processes, their customer care and deliver mechanisms and more.

Innovative and creative training programs produce better business outcomes producing more valuable companies and significant competitive advantages.

Here is an example of a “out of the box” thinking and approach to improving business results through a creative and inexpensive training initiative.

A customer in the retail grocery market is now using online digital learning to provide team members access to micro learning content for faster onboarding and focused training specific to the area the member works. It has also provided a convenient and inexpensive way for employees to learn the various other parts of the business producing a significantly more versatile team. Moreover, the executive team is now using the digital medium as a communication mechanism to ensuring their message is getting out and across the organization.

The benefit to the business has been a much faster onboarding process for new members, a more versatile workforce through cross-function training and a safer environment for the employees. The reduced onboarding time saves money and produces productive team members. The versatile workforce improves location performance through leveraged human capital and safer environment is always good for the employees and the business.

This is an example of how great companies are using training to produce better results and build their competitive advantages.

We’d love to hear how you have successfully used digital learning in new and innovative ways. Send us a note at digitallearning@dhxsoftware.com.